[vc_row el_class=”faq”][vc_column][vc_custom_heading text=”FREQUENTLY ASKED QUESTIONS” use_theme_fonts=”yes”][vc_tta_accordion][vc_tta_section title=”How do purchase my order on the site?” tab_id=”1500266188912-ed262903-cf54″][vc_column_text]To order your purchase :-
- Click “Add to cart” button on the products you wish to purchase.
- Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
- You’ll reach a log in page where you need to log in your account using your Username and Password. If you don’t have an account created yet, you need to register an account before you proceed your payment.
- You’ll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
- From here, you need to select your shipping methods and click “next” button.
- Next you’ll need to choose your payment method then click “next” button.
- After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
- Click “Confirm Order” to complete the order.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”What are the payment methods available?” tab_id=”1500266188984-a17f3363-e9cf”][vc_column_text]We offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds)
Via Senangpay (Internet Banking)[/vc_column_text][/vc_tta_section][vc_tta_section title=”How to change my account personal information and shipping address?” tab_id=”1500266378158-51ec8c28-f6b5″][vc_column_text]
- Log-in your account → Click on “My Account” → Edit your account information and Shipping address here.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”I forgot my Password for my account. What should I do to retrieve it?” tab_id=”1500266423428-31ef2d24-3165″][vc_column_text]
- Click on “Lost Password?” and fill your email that used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I cancel an existing order that have been made?” tab_id=”1500266448367-6bc3466f-5de0″][vc_column_text]Yes, only if the order is still on pending status.
– Please send an email to our customers service email at firstname.lastname@example.org with the message title “Request to cancel order” in order to inform us about the cancellation order.
– Orders that are in shipping or shipped will not be cancel.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is the product’s transaction currency?” tab_id=”1500266489828-24f52813-96b3″][vc_column_text]All products transaction currency will be done in MYR (Malaysian Ringgit)[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long does the delivery usually takes?” tab_id=”1500266510338-c7ffdeb4-ea7a”][vc_column_text]Delivery usually will takes about 1 to 3 working days.[/vc_column_text][/vc_tta_section][vc_tta_section title=”The purchased product just doesn’t suit my need. Can I exchange it for something else?” tab_id=”1500266538576-c15f910e-9d6c”][vc_column_text]Yes, the request should be raised up within 7 days after your purchase date. We only give you ONE exchange. The second request will not be accepted. Terms applied[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]